Learn how Ensōlab protects your personal data. Our privacy policy covers data collection, cookies, Google Analytics, your rights, and how we secure your information.

Who We Are

Ensōlab is committed to protecting your privacy and personal information. Our contact details are:

Email: hello@ensolab.co

This privacy policy should be read alongside our Terms and Conditions, which govern your use of our services.

What This Policy Covers

This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide to Us

• Contact information (name, email address, phone number, company details)
• Account information when you register for our services
• Project details and requirements when you work with us
• Communication records and correspondence
• Payment and billing information
• Feedback, reviews, and survey responses
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website or use our services, we automatically collect:

Technical Information:

• IP address and location data
• Browser type, version, and settings
• Device information (type, operating system, screen resolution)
• Referring website and pages visited
• Date and time of visits
• Usage patterns and interactions with our services

Cookies and Tracking Technologies:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Performance cookies to optimize our services
• Preference cookies to remember your settings

Google Analytics:‍

‍We use Google Analytics to collect information about website usage, including:

• User behavior and navigation patterns
• Traffic sources and popular content
• Session duration and bounce rates
• Geographic location (country/region level)
• Device and browser analytics

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing and managing our services
• Processing and fulfilling your requests
• Managing your account and user profile
• Facilitating project collaboration and communication
• Processing payments and managing billing

Business Operations

• Responding to enquiries and customer support
• Improving our services and developing new features
• Conducting research and analytics
• Managing our business relationships
• Quality assurance and service optimization

Marketing and Communications

• Sending service-related communications
• Providing updates about our services (with your consent)
• Sharing relevant industry insights and content
• Conducting customer satisfaction surveys

Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, abuse, and security threats
• Establishing, exercising, or defending legal claims
• Maintaining records for business and legal purposes

Legal Basis for Processing

We process your personal information based on:

• Contract: To provide services and fulfill our obligations to you
• Legitimate interests: For business communications, service improvement, analytics, and security
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Information Sharing and Third Parties

We do not sell or rent your personal information. We may share your information with:

Service Providers

• Cloud hosting and storage providers
• Payment processing services
• Email and communication platforms
• Analytics providers (including Google Analytics)
• Professional services (legal, accounting, consulting)
• IT support and security services

Business Partners

• Trusted partners who assist in delivering our services
• Subcontractors working on your projects (with your knowledge)

Legal Requirements

• Law enforcement or regulatory authorities when required by law
• Courts or tribunals when subject to legal proceedings
• Other parties when necessary to protect our rights or safety

All third parties are contractually required to protect your information and use it only for specified purposes.

Cookies Policy

Types of Cookies We Use

Strictly Necessary CookiesEssential for website functionality and cannot be disabled.

Performance CookiesHelp us understand how you interact with our website to improve performance.

Functionality CookiesRemember your preferences and provide enhanced features.

Analytics CookiesCollect information about website usage through Google Analytics and similar tools.

Managing Cookie Preferences

You can control cookie settings through:

• Our cookie banner (displayed on first visit)
• Your browser settings and preferences
• Google Analytics opt-out tools

For more information about managing cookies, visit your browser's help section or aboutcookies.org.

Data Security

We implement robust technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no internet transmission or storage system is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Fulfill the purposes outlined in this policy

Specific Retention Periods:

• Account information: Duration of service relationship plus 7 years
• Project data: As agreed in project terms or 7 years minimum
• Communication records: 7 years for business records
• Analytics data: Up to 26 months (Google Analytics default)
• Marketing data: Until you withdraw consent or 3 years of inactivity

International Data Transfers

Some of our service providers may process your information outside Switzerland/EEA. When this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by data protection authorities
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

Your Privacy Rights

Under UK/EU data protection law, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information (subject to legal requirements)
• Restrict processing: Limit how we use your information
• Data portability: Receive your information in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: For processing based on your consent
• Complain: Lodge complaints with supervisory authorities

Exercising Your Rights

To exercise these rights, contact us at hello@ensolab.co with:

• Clear description of your request
• Proof of identity (for security purposes)
• Specific information you're requesting (if applicable)

We will respond to valid requests within one month.

Third-Party Links

Our website may contain links to external websites. This privacy policy does not cover third-party sites, and we are not responsible for their privacy practices. Please review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We will:

• Post the updated policy on our website with a new effective date
• Notify you of significant changes via email or prominent website notice
• Obtain consent for material changes where required by law

Continued use of our services after changes constitutes acceptance of the updated policy.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

Contact Us

For questions, concerns, or requests regarding this privacy policy or our data practices:

Email: hello@ensolab.co

We aim to respond to all privacy-related enquiries within 5 business days.

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with:

Information Commissioner's Office (ICO)

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF